Hi together,
for many players it is very confusing when they loose points while winning or win points while loosing. This happens sometimes because the shown rating is "Trueskill - 2x standard deviation".
For example if you've got 1000 trueskill, 10games and 100 deviation, your shown rating is 800. Let's say you win against an 2000 trueskillplayer. Then you have got 1100(idk)trueskill and 181 deviation afterwards, so your shown rating is 738. This feels very bad if the victory was deserved.
My guess is that this system is there to prevent people to abusing the system to change rating much faster. I've got some posible solutions to solve the confusion.
1. make clear how the rating works in the "learning" tab
2. or remove the standard deviation in favor for a maximum of points you can loose/win in a single match
3. or remove the standard deviation in favor for a minimum gamequality(80%) that is needed to loose/win points
greetings Hummelprinz