I think there's a pretty simple way to help new players have a better experience.
When someone joins faf for the first time they join aeolus and they join a 2nd chat by default (Maybe called the "help" channel)
Noob friendly chat has 4 things in it
1. All moderators they can ask questions to
2. All trainers they can get help learning the game from
3. Other noobs of their level that they can make friends with and play games with
4. Links to tutorials appear periodically (QAI spam)
Once they reach the rank of 500 they no longer auto join the channel