Hi, I've had my rating reset to nil and I have no idea why. Someone on the chat mentioned "smurfing" as a possible justification but I'm not even sure what this term means. If it's about changing identities in FAF, that can't be right as I've always played under my nick "DrGang" ever since FA came out years ago. I've never been accused of cheating and never did so it HAS to be a mistake or a bug.
Right now, this is making my life miserable because I'm kicked out and when I play with noobs, it's unfair on them.
Could I have my rating of about 980 back ?