Can't update/uninstal FAF

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Can't update/uninstal FAF

Postby Nizar89 » 17 Mar 2012, 21:03

Hi!

Every time a friend of mine try to install/update/uninstall FAF, he has this error:
Image

This came out this week, it worked fine before.

Log here:
http://pastebin.com/MSN0XEDG

Thanks!
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Re: Can't update/uninstal FAF

Postby thygrrr » 18 Mar 2012, 00:25

Eww.

Can he try to download it again from faforever.com? (not through the client, but through the web browser)
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Re: Can't update/uninstal FAF

Postby Nizar89 » 18 Mar 2012, 09:07

He had already try that, several times, with the same result :/
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Re: Can't update/uninstal FAF

Postby Sangerseam » 18 Mar 2012, 12:51

I'm the friend with some bugs but my english isnt so good so Nizar help me a lot ! ;)

Like Nizar said it, i have the same problem with auto-updater and from the .msi on the website .
And i tried like 40times to reinstall. or desintsall.


Thanks for your help,
S.
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Re: Can't update/uninstal FAF

Postby thygrrr » 18 Mar 2012, 13:07

What version of windows do you use?

You may need to remove the program using a 3rd party uninstaller like CCleaner ( http://www.piriform.com/ccleaner/download/standard ), it can remove uninstall items from your registry without actually "uninstalling" them, and you should be able to reinstall then.

I'm sorry this happened, I have no idea why your OS insists on accessing the old MSI.

Ever since version 0.6.340, I am using a new updater process so the update.msi is not even created anymore (and it seems like yours was damaged or overwritten).
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Re: Can't update/uninstal FAF

Postby Sangerseam » 18 Mar 2012, 15:12

Config :
OS : W7
Processor : Intel Core i3 CPU
Ati Mobility Radeon HD 5115

I already tried to use Ccleaner but it doesnt work ( Uninstal launch the usual installer and i cant erase the Registry )

If you need more informations ...
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Re: Can't update/uninstal FAF

Postby thygrrr » 19 Mar 2012, 09:57

Ccleaner should also habe a remove option that's not the uninstall option. On the right, there is Run Uninstaller / Rename Entry / Delete Entry.
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Re: Can't update/uninstal FAF

Postby Sangerseam » 19 Mar 2012, 11:53

thygrrr wrote:Ccleaner should also habe a remove option that's not the uninstall option. On the right, there is Run Uninstaller / Rename Entry / Delete Entry.


I already tried (when i said "i cant erase the Registry", i meant Delete Entry )
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Re: Can't update/uninstal FAF

Postby thygrrr » 19 Mar 2012, 11:57

What the f.... I should really consider moving away from MSIs seeing how much trouble they are. :-(

Try this Tool:
http://support.microsoft.com/kb/2438651
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Re: Can't update/uninstal FAF

Postby Sangerseam » 19 Mar 2012, 12:27

Well ...
The FixIt soft worked,
Image

BUT i still see the Forged Alliance Forever- Lobby in the uninstal menu ( Ccleaner and Windows )and installfolders are still here, so i guess, it doesnt work :/
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