FAF keeps Crashing with Errors Jan 5 2020 [SOLVED]

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

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FAF keeps Crashing with Errors Jan 5 2020

Postby Funky » 06 Jan 2020, 02:01

FAF keeps Crashing with Errors Jan 5 2020
I'm running a RTX 2080 with a G-Sync monitor 34 inch wide I don't not understand why the game keeps crashing nor do I understand the error code i'm getting DeviceD3D9.cpp(866)
here are my Error codes attached I have never had this issue with this game before and I am not having any further issues with any other games. Any help would be greatly appreciated.
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Re: FAF keeps Crashing with Errors Jan 5 2020

Postby Uveso » 06 Jan 2020, 03:17

Hello Funky,

your game log shows a log from the vanilla game, and it's also not the full game.log.

What game version are you playing ?

An error related to the DeviceD3D9.cpp only says your gfx card driver crashed and the game lost connection over directx to your gfx driver.
Do you hear a sound while crashing like an USB plug/unplug sound ?
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Re: FAF keeps Crashing with Errors Jan 5 2020

Postby Funky » 06 Jan 2020, 11:27

I'm not hearing any sound at all i'm playing on LAN with a buddy and about 10 to 15 mins in the game my mouse starts to gitter around and then it crashes. I'm running on a brand new RTX 2080 card I can't understand why that would be crashing the game I even reinstalled GTX driver. The game version 1.6.6 if i'm reading that correctly. when you say Vanilla what are you saying like the game hasn't been updated i'm playing it from steam and it's usually very good at updating the games. Thanks for your help let me know if there is anything further you would like to know.
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Re: FAF keeps Crashing with Errors Jan 5 2020

Postby Funky » 06 Jan 2020, 11:33

Just crashed again playing a single player match here is the files from the C:\Users\AppData\Local\Gas Powered Games
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Re: FAF keeps Crashing with Errors Jan 5 2020

Postby Uveso » 06 Jan 2020, 17:09

Hello Funky,

yes steam is from my perspective the vanilla version.
FAForever is a full game mod and we have done over 400 patches to the game in the last few years.

But your problem will also occour with the FAF version of the game.
(looks like a hardware issue/driver problem)

The game itself (the .exe) is an old 32Bit program.
It doesent like USB Sound for example.

Like i can see you have CORSAIR Headset Earphone pluged in. (please unplug all USB speaker/microfons)

There is also a streaming service running (mabye Steam?) Please disable it.

There are some nvidia Audio drivers runnig. maybe GFX card HDMI audio drivers. Please disable them.

Your GFX cards runns with directX12, but the game only knows directx9. Please reinstall directx9c on your PC.

In case you run OneDrive, please disable. SupCom dont like it to store preferences etc in a cloud. (too slow)

Thats all. i hope some of it will help.
(My personal guess, its missing directx9c files or USB speakers/headset that causes the trouble)
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Re: FAF keeps Crashing with Errors Jan 5 2020

Postby Funky » 07 Jan 2020, 02:05

Thanks i will try this tonight. I just want to know if my RTX 2080 isn't the issue either?
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Re: FAF keeps Crashing with Errors Jan 5 2020  [SOLVED]

Postby Funky » 11 Jan 2020, 22:28

I just wanted to let you know by moving the game files to the Root C drive of where the OS is installed the game works fine now. I had it on a storage drive for whatever reason it didn't like it. Thanks for your help.
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Re: FAF keeps Crashing with Errors Jan 5 2020

Postby Uveso » 12 Jan 2020, 11:38

Thank's for your report.

Good to know how you fixed it!
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