Can't log in [SOLVED]

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

Can't log in

Postby Alisha » 18 Nov 2019, 10:19

Hello, I am a new player for the game and I've been trying to log into the FAF client but even though, as far as I know, I've registered properly and linked my account on the website, the client is stuck on the initial logging in screen. It doesn't show like it's stuck, it's just infinitely saying it's logging in and the loading circle just keeps spinning. I have no idea what to do, I've tried to find stuff when it comes to technical issues on the forums and asking a few players I know but at least they couldn't help me. Any ideas what to do to solve this?
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Re: Can't log in

Postby Geosearchef » 18 Nov 2019, 10:59

Please upload C\ProgramData\FAForever (pastet this into the path field, the folder is invisible) \sth....\downlords-faf-client.log.
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Re: Can't log in

Postby Alisha » 18 Nov 2019, 11:12

Here, is this the one?
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downlords-faf-client.log
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Re: Can't log in

Postby PhilipJFry » 18 Nov 2019, 20:24

basically this all over the place
Spoiler: show
Code: Select all
2019-11-18 07:51:51.929  WARN 14124 --- [Thread-11] c.f.client.remote.FafServerAccessorImpl  : Lost connection to FAF server, trying to reconnect in 3s

java.net.ConnectException: Connection timed out: connect
   at java.base/java.net.DualStackPlainSocketImpl.connect0(Native Method) ~[na:na]
   at java.base/java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source) ~[na:na]
   at java.base/java.net.AbstractPlainSocketImpl.doConnect(Unknown Source) ~[na:na]
   at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source) ~[na:na]
   at java.base/java.net.AbstractPlainSocketImpl.connect(Unknown Source) ~[na:na]
   at java.base/java.net.PlainSocketImpl.connect(Unknown Source) ~[na:na]
   at java.base/java.net.SocksSocketImpl.connect(Unknown Source) ~[na:na]
   at java.base/java.net.Socket.connect(Unknown Source) ~[na:na]
   at java.base/java.net.Socket.connect(Unknown Source) ~[na:na]
   at java.base/java.net.Socket.<init>(Unknown Source) ~[na:na]
   at java.base/java.net.Socket.<init>(Unknown Source) ~[na:na]
   at com.faforever.client.remote.FafServerAccessorImpl$1.call(FafServerAccessorImpl.java:237) [downlords-faf-client-1.0.0.jar:1.0.0]
   at com.faforever.client.remote.FafServerAccessorImpl$1.call(FafServerAccessorImpl.java:224) [downlords-faf-client-1.0.0.jar:1.0.0]
   at javafx.graphics/javafx.concurrent.Task$TaskCallable.call(Unknown Source) [javafx.graphics:na]
   at java.base/java.util.concurrent.FutureTask.run(Unknown Source) [na:na]
   at javafx.graphics/javafx.concurrent.Service.lambda$executeTask$6(Unknown Source) [javafx.graphics:na]
   at java.base/java.security.AccessController.doPrivileged(Native Method) ~[na:na]
   at javafx.graphics/javafx.concurrent.Service.lambda$executeTask$7(Unknown Source) [javafx.graphics:na]
   at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) ~[na:na]
   at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) ~[na:na]
   at java.base/java.lang.Thread.run(Unknown Source) ~[na:na]


just posting the error message in case someone would like to be able to search for it in the future
cats>dogs
post logs
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Re: Can't log in

Postby Alisha » 19 Nov 2019, 20:59

It would be great if someone could take a look at this or maybe suggest some sort of a solution. I want to play some multiplayer with friends but I have no idea how to fix an issue like this and tried all that I knew I could try to fix it to no avail.
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Re: Can't log in

Postby Alisha » 22 Nov 2019, 10:11

bump
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Re: Can't log in  [SOLVED]

Postby Geosearchef » 22 Nov 2019, 14:34

The connection times out, this is a networking issue. Could be anything with your network connection and setup, your router and especially your firewall and antivirus.
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Re: Can't log in

Postby Alisha » 22 Nov 2019, 15:14

I meant to just like, not put solved... anyway I guess I do get where the issue might come from, but i can't reorganize my network setup, while firewall and antivirus work fine. This is also the only program that shows up with this issue so as much as I'd like to play multiplayer for this game, it's not worth it for me. Thanks anyway~
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