FAF client stuck on "logging in" forever

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

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FAF client stuck on "logging in" forever

Postby pero020 » 04 Jul 2019, 22:58

A couple of days ago I played FAF and everything was fine but today I opened the client and when I tryed logging in it just stayed on that screen forever, I checked my username and password but it is not that since the "logging in" screen lasts forever whatever username and pass I type, existant or not. After reinstaling the client it somehow still remembers my username and my settings (checked to auto loggin) and the problem remains. Im a new player, can someone please help me or give any advise to start with because I tryed everything and looked everywhere I can think of. Thank you!
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Re: FAF client stuck on "logging in" forever

Postby Geosearchef » 05 Jul 2019, 00:18

Please post downlords-faf-client.log.
https://wiki.faforever.com/index.php?ti ... cal_Issues
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Re: FAF client stuck on "logging in" forever

Postby pero020 » 05 Jul 2019, 06:42

Sorry for not giving them in my initial post, I checked if the problem got resolved on itself but everything is still the same. I hope the attached files work because I can't seem to open them from the browser.


game.log
game log:
(38.19 KiB) Downloaded 20 times

downlords-faf-client.log
client log:
(19.23 KiB) Downloaded 26 times
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Re: FAF client stuck on "logging in" forever

Postby Geosearchef » 05 Jul 2019, 10:07

The client fails to connect to the server/gets disconnected immediately. This may be related to your network setup, antivirus or firewall settings.
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Re: FAF client stuck on "logging in" forever

Postby pero020 » 05 Jul 2019, 10:45

I tried disabling windows firewall for the whole pc and making the FAF client app on the exceptions list but it didn't help. I'm not sure if I have an antivirus software enabled but I will check. If it doesn't help I will try deleting the FAF data folder manualy but that is the last thing I can think of that could help.
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Re: FAF client stuck on "logging in" forever

Postby pero020 » 05 Jul 2019, 17:43

I tried allowing all permisions I could for the app, disabling firewall, win defender, real time protection, messed around with the program data, decided to deinstall all so I searched the whole PC for FAF files and deleted them all. Finally I reinstalled and the problem is still here. Any ideas, or maybe a link to an older FAF client version i dunno what to do...
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Re: FAF client stuck on "logging in" forever

Postby Geosearchef » 05 Jul 2019, 19:06

Old, unsupported client: https://github.com/FAForever/client
Use at your own risk.

I don't know why, but somethings causing the client to loose connection to the server. Have you tried it on a different machine/installation on the same network?
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Re: FAF client stuck on "logging in" forever

Postby pero020 » 05 Jul 2019, 21:45

Unfortenately, I don't have another machine at the moment but I can try that in a couple of days. Ty on the old client I'll check it out tomorow. Will post the solution if I find it and let you know if it works on another PC when I find one, thanks for all the help.
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Re: FAF client stuck on "logging in" forever

Postby pero020 » 05 Jul 2019, 23:55

I set my phone as a hotspot, used it's internet on the PC and the client finally succeeded to loggin. The recently changed roter must be the problem so I take this as a resolved problem. Thank you a lot, the tip about trying on a different device helped a lot, now what's left is to see why is the roter not enabling connetion. If you know how to fix it, advise would be nice but I think I'll figure it out myself. Thanks a lot again.
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