FAF error

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

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FAF error

Postby CurtIV » 23 Jun 2019, 17:41

I having issues with the following error "The game did not terminate correctly and has still certain files open. Some files from the installed game could not be copied over to FAF but unless you recently modified game files in the installed version you probably do not care. We are still starting the game for you." I have tried restarting my pc verifying game files and uninstalling not sure what else I can do any suggestions to help.
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Re: FAF error

Postby PhilipJFry » 23 Jun 2019, 17:44

are you using edited game files that you set to read only (eg an old version of Kyros lobby modification)?

also pls read the red text and post entire log files (as an attachment to your post) and not just the error you see
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Re: FAF error

Postby CurtIV » 23 Jun 2019, 17:49

I don't think they are set to read only the error has only appeared after the latest updated here are the log files as well:
java.util.concurrent.CompletionException: java.io.IOException: Server returned HTTP response code: 503 for URL: http://content.faforever.com/legacy-fea ... e.3704.exe
at java.base/java.util.concurrent.CompletableFuture.encodeThrowable(Unknown Source)
at java.base/java.util.concurrent.CompletableFuture.completeThrowable(Unknown Source)
at java.base/java.util.concurrent.CompletableFuture$UniAccept.tryFire(Unknown Source)
at java.base/java.util.concurrent.CompletableFuture.postComplete(Unknown Source)
at java.base/java.util.concurrent.CompletableFuture.completeExceptionally(Unknown Source)
at com.faforever.client.task.CompletableTask.lambda$new$1(CompletableTask.java:17)
at javafx.base/com.sun.javafx.event.CompositeEventHandler.dispatchBubblingEvent(Unknown Source)
at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(Unknown Source)
at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(Unknown Source)
at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(Unknown Source)
at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(Unknown Source)
at javafx.base/com.sun.javafx.event.EventUtil.fireEventImpl(Unknown Source)
at javafx.base/com.sun.javafx.event.EventUtil.fireEvent(Unknown Source)
at javafx.base/javafx.event.Event.fireEvent(Unknown Source)
at javafx.graphics/javafx.concurrent.EventHelper.fireEvent(Unknown Source)
at javafx.graphics/javafx.concurrent.Task.fireEvent(Unknown Source)
at javafx.graphics/javafx.concurrent.Task.setState(Unknown Source)
at javafx.graphics/javafx.concurrent.Task$TaskCallable.lambda$call$2(Unknown Source)
at javafx.graphics/com.sun.javafx.application.PlatformImpl.lambda$runLater$9(Unknown Source)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at javafx.graphics/com.sun.javafx.application.PlatformImpl.lambda$runLater$10(Unknown Source)
at javafx.graphics/com.sun.glass.ui.InvokeLaterDispatcher$Future.run(Unknown Source)
at javafx.graphics/com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
at javafx.graphics/com.sun.glass.ui.win.WinApplication.lambda$runLoop$3(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: Server returned HTTP response code: 503 for URL: http://content.faforever.com/legacy-fea ... e.3704.exe
at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.base/java.net.URL.openStream(Unknown Source)
at com.faforever.client.io.DownloadService.downloadFile(DownloadService.java:30)
at com.faforever.client.patch.SimpleHttpFeaturedModUpdaterTask.call(SimpleHttpFeaturedModUpdaterTask.java:69)
at com.faforever.client.patch.SimpleHttpFeaturedModUpdaterTask.call(SimpleHttpFeaturedModUpdaterTask.java:25)
at javafx.graphics/javafx.concurrent.Task$TaskCallable.call(Unknown Source)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
... 1 more
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Re: FAF error

Postby CurtIV » 23 Jun 2019, 17:57

I have no modifications on my game and am using the standard downlords client
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Re: FAF error

Postby PhilipJFry » 23 Jun 2019, 18:02

you still didn't post the entire log file as an attachment to your post

can you please do that

also
Code: Select all
Caused by: java.io.IOException: Server returned HTTP response code: 503 for URL: http://content.faforever.com/legacy-fea ... e.3704.exe
this indicates that there is some issue with the clients ability to grab/download the exe

can you check your Antivirus/Firewall/Windows Defender to make sure something doesn't block the client?
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Re: FAF error

Postby CurtIV » 23 Jun 2019, 18:23

Is this the right file?
Attachments
files.log
(50.61 KiB) Downloaded 26 times
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Re: FAF error

Postby PhilipJFry » 23 Jun 2019, 18:24

no
i'm referring to the client and game log located in C:\ProgramData\FAForever\logs

you can find the folder via the client by clicking on the button in the top right and then on reveal log folder
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Re: FAF error

Postby CurtIV » 23 Jun 2019, 18:28

Is it one of these two?
Attachments
downlords-faf-client.log
(192.65 KiB) Downloaded 25 times
ice-adapter.log
(9.32 KiB) Downloaded 21 times
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Re: FAF error

Postby PhilipJFry » 23 Jun 2019, 18:39

what happens if you open this link in your browser?
http://content.faforever.com/legacy-fea ... e.3704.exe

for some reason the server returns an error (so the server is actually able to respond but i have no clue why it returns the error yet)
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Re: FAF error

Postby CurtIV » 23 Jun 2019, 18:58

It says "The code execution cannot proceed because BugSplat.dll was not found. Reinstalling the program may fix this problem"
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