Unusual error I get while launching client

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Unusual error I get while launching client

Postby OlCleanBastrad » 27 Mar 2019, 19:47

Hi, I'm completly new to this game's online community, but I cannot play a single game. I don't think it's a common problem and I haven't found it in the FAQ so I'm posting. Every single time when people pile up in the lobby I'm asked to refaf, but even when I do people still ask me to do it again in the same lobby. However, when I launch the client I get this message. After I close it launcher shows up and it seems like there are no bugs in terms of it's work. I'm fairly confident that this is the source of my problems because my internet connection is stable and the benchmark bar in the lobby is somewhere in the middle. If anyone is wondering what is spss statistics, its a program used to well, run statistics on data I need for college, and that's why I find it so strange because why FAF client would interact with it.

The message reads: "Entry point of JVM_IsNaN procedure hasn't been found in the library C:\Prgoram Files\IBM\SPSS[...]"
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errorfaf.png
error message
errorfaf.png (8.93 KiB) Viewed 957 times
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Re: Unusual error I get while launching client

Postby Geosearchef » 27 Mar 2019, 22:25

The java client is shipping its own JRE. For some reason it seems like in your case it's using the java.dll (dynamically linked library) from a different application, probably of a different java version causing the entry point to that function to mismatch. This is probably due to that file being on the path env variable and therefore being detected when a java.dll is requested from the path. I will ask some other people if they've got any ideas on how to fix that.
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Re: Unusual error I get while launching client

Postby OlCleanBastrad » 29 Mar 2019, 15:34

Thanks, I'll keep checking thread. In the meantime I'll also try to figure it out myself, so if I resolve it I'll let you know.
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Re: Unusual error I get while launching client

Postby germanicianus » 29 Mar 2019, 21:11

Please try the batch script listed here:
https://github.com/FAForever/downlords- ... -451610177
Place it in the client directory and run it. You may need to adapt the version string.
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Re: Unusual error I get while launching client

Postby Downlord » 30 Mar 2019, 11:01

Hi OlCleanBastrad

I contacted the support of our launcher tool and they replied:

Code: Select all
Please ask the user to start from the command line with the parameter

/create-i4j-log


So could you please:

  1. Open a CMD (Start menu, type "CMD", Enter)
  2. Type
    Code: Select all
    "C:\Program Files\Downlord's FAF Client\downlords-faf-client" /create-i4j-log
  3. Enter

A dialog will open, allowing you to show the log file. Can you please attach this log file?
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Re: Unusual error I get while launching client

Postby OlCleanBastrad » 01 Apr 2019, 22:52

This is the output. It also displayed the same error message which popped up attached above before creating log file. Sorry to keep you waiting irl stuff.
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i4j_nlog_1.log
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Re: Unusual error I get while launching client

Postby germanicianus » 02 Apr 2019, 08:04

OlCleanBastrad, many thanks for the log. Could you please also try the workaround I posted? According to your log you don’t need to modify the batch script. Just place it in a (new) text file in your client directory, e. g. C:\Program Files\Downlord's FAF Client\runfaf.bat, and run it.
germanicianus wrote:Please try the batch script listed here:
https://github.com/FAForever/downlords- ... -451610177
Place it in the client directory and run it.

Just for reference - the script from above linked GitHub comment:
Code: Select all
set faf_program_dir=%~dp0\lib
set java_binary=%~dp0\jre\bin\java
set java_class_path=downlords-faf-client-0.9.3-beta.jar:commons-compress-1.9.jar;.\*;.\
cd "%faf_program_dir%"
"%java_binary%" -cp %java_class_path% -DnativeDir="%faf_program_dir%" -Dprism.dirtyopts=false -Xms128m -Xmx512m -XX:+CreateMinidumpOnCrash -XX:MinHeapFreeRatio=15 -XX:MaxHeapFreeRatio=33 -XX:+HeapDumpOnOutOfMemoryError -XX:+UseStringDeduplication -javaagent:"%faf_program_dir%\webview-patch.jar" -Dsun.java2d.opengl=true com.faforever.client.FafClientApplication
pause
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Re: Unusual error I get while launching client

Postby Downlord » 04 Apr 2019, 18:47

Can you please test if the issue is fixed in this build? https://drive.google.com/file/d/1-QKQK8 ... p=drivesdk
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