Every time I play on the new client, I get a grey screen

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

Every time I play on the new client, I get a grey screen

Postby Tomalak » 10 Oct 2019, 14:59

I came back to FAF recently. The game plays fine, but when it ends, I get a grey screen. I can't shut down FAF at all, either through the task bar or Task Manager. I can't minimise the grey screen either. So essentially I need to restart my PC each time I play.

No one in the client chat room seems to care. Obviously I can just stop playing but does anyone know how to solve this?

Thanks!
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Re: Every time I play on the new client, I get a grey screen

Postby ZLO_RD » 10 Oct 2019, 15:20

First of all you can try to run game in windowed mode, so you should be able to open task manager and close game when problem happens.

You can also send logs and tech-support people will look at logs and maybe see something there.

also at what point EXACTLY do you get grey screen? after pressing score button?
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Re: Every time I play on the new client, I get a grey screen

Postby Gorton » 10 Oct 2019, 15:42

I'm messaging you rn but you're ingame. If we miss each other, here's what I wanted you to do :

I need you to go to C:\ProgramData\FAForever\logs .

If the last game you played was a crash like you described, then I want you to upload "game.log" to either this forum or another site, or you can paste it into https://pastebin.com/ .

This log might be able to tell us what's wrong.
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Re: Every time I play on the new client, I get a grey screen

Postby Tomalak » 10 Oct 2019, 16:01

Thanks, guys. So I just played a game and it did not have a grey screen but I did have to use Task Manager to close it at the end.
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Re: Every time I play on the new client, I get a grey screen

Postby Tomalak » 10 Oct 2019, 16:09

ZLO_RD wrote:also at what point EXACTLY do you get grey screen? after pressing score button?


When I leave the game at the end. "Exit to FAF".
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Re: Every time I play on the new client, I get a grey screen

Postby Tomalak » 10 Oct 2019, 16:20

I just played again and grey screen again. Here is the latest game.log.
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Re: Every time I play on the new client, I get a grey screen

Postby Gorton » 10 Oct 2019, 16:35

Looking through, will edit this post with any findings

right off the bat :

info: not safe GAZ_UI


get rid of gaz_ui (it's a mod)


warning: SND: Error playing cue 2 on bank 5 [music]
XACT: Invalid arg


Make sure that you are NOT using surround sound. Turn this off in your pc's audio settings


ebug: Loading module '\000/lua/userplayerquery.lua\000'
debug: Loading module '\000/lua/ui/game/prefetchtextures.lua\000'
debug: [uiutil.lua, function UIFile()] - Unable to find file:/textures/ui/uef/icons/units/zxa0001_icon.dds
debug: Loading module '\000/lua/ui/game/borders.lua\000'
debug: Loading module '\000/lua/ui/game/layouts/borders_mini.lua\000'



A reinstall of the game, if files are missing like this bit suggests might be in order
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Re: Every time I play on the new client, I get a grey screen

Postby Tomalak » 10 Oct 2019, 17:16

Thanks! Not sure what GAZ UI is but how exactly do I delete it? I can't see anything relevant in either my Supreme Commander directory or my FAF client directory.
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Re: Every time I play on the new client, I get a grey screen

Postby Gorton » 10 Oct 2019, 17:30

C:\Users\*Username*\Documents\My Games\Gas Powered Games\Supreme Commander Forged Alliance\Mods

This is where the mods folder is, where gaz would be.
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Re: Every time I play on the new client, I get a grey screen

Postby PhilipJFry » 10 Oct 2019, 20:56

Code: Select all
info: checking C:\Users\Peter\Documents\My Games\Gas Powered Games\Supreme Commander Forged Alliance\mods
info: not safe GAZ_UI

the location of all mods and maps that the game picks up is printed out at the start of your log
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