• FAF E-Mail may end up in your spam folder
  
  • Check your spam and trash email folders. If you find e-mail from FAF there, make sure to mark them as not spam.

• Whitelist E-Mail from FAF
  
  • Add the mail addresses [email protected] and [email protected] to your address book or use any other mechanism your email provider allows to whitelist sender addresses

• Validation link doesn't work and/or causes Error 500
  
  • Make sure you copy the whole link out of the e-mail
  • This error is now fixed, please make a forum post if you get this error after clicking a validation link

• Error! You do not appear to own Supreme Commander Forged Alliance on Steam.
  
  • Set your Steam profile and games list to public to allow the API to check for the game. Log out and in on the FAF Website before trying to link again.

Statistics: Posted by DukeOfEarl — 06 Mar 2017, 17:42

• With this error in FA Crash Report: "Unable to create Direct 3D"
  
  • Ensure you do not run FAF Client in Full-Screen mode.

• With this error in log: "warning: SND: XACT3DApply failed."
  
  • Disable surround sound in Windows sound options, use stereo instead.

• Caused by Hard Drive location of FA install
  
  • Sometimes FA doesn't like where it's installed. Try to install it to a different hard drive (partition). See more info here

• Most of the sounds get played only once OR you can hear all the sounds when zoomed out OR there are no sounds at all.
  
  • Restart your PC - sometimes this is all that's needed.
  • Disable surround sound in Windows sound options, use stereo instead.
  • Use this audio driver viewtopic.php?f=3&t=12230&hilit=sound+issues#p124924

• Try deleting game data: Use Options - Clear - Game files.

Statistics: Posted by DukeOfEarl — 06 Mar 2017, 17:39

• Try deleting game data: Use Options - Clear - Game files.

• Make sure both Remember Me on Login screen and Options - Settings - Automatic Login are enabled.

• The update progress dialog may not show up for some people. Just wait for it to finish and it will launch the installer.
• Download the update directly from the Github Releases

• Error message: "The older version of Forged Alliance Forever cannot be removed" or "The configuration data for this product is corrupt."
  
  • This means you corrupted your FAF Installation, e.g. manually deleted files.
  • Use Microsoft Installer Fix Tool.
• In general, issues with the installer are caused by corruption of the installation or the Windows installation database - please use Google to search for solutions.

• This is almost certainly antivirus. Disable your antivirus or make an exception for the FAF Client.

• The file involved in generating the UID has been deleted or damaged by your antivirus. This problem mostly happens with McAfee. Disable your antivirus or make an exception for the faf-uid.exe file. You can also install another antivirus instead of McAfee.

• This usually means the user that is currently running FAF does not have access to files in the FAForever ProgramData folder, i.e. a file was created using while running FAF as a different user or as Administrator. There are several ways to fix this:
  
  • Reset folder and file permissions on C:\ProgramData\FAForever
  • If the previous doesn't work: Delete the folder C:\ProgramData\FAForever
• This can also be caused by antivirus software.
  
  • Disable antivirus software and/or whitelist FAForever.

Statistics: Posted by DukeOfEarl — 06 Mar 2017, 17:38

• Client Issues - for issues with the official FAF Client
• Ingame Issues - for issues that occur in the Forged Alliance game (includes ingame lobby)
• Account Issues - for issues with your FAF account

Statistics: Posted by DukeOfEarl — 04 Feb 2017, 14:12