FAF Password Reset: Not recieving Email

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

Moderator: DukeOfEarl

FAF Password Reset: Not recieving Email

Postby SentientPlant » 31 Jul 2018, 06:09

Hi guys, thanks for all the work you guys do here. Im having an issue after the server maintenance I was using retry to log back in and it cleared the password that I now cant remember, and Im trying to reset it on the website and Im not getting the Email to complete the reset, the User Name and Email should be the same as this account. Its not in my spam either btw. Thanks!
SentientPlant
 
Posts: 2
Joined: 31 Jul 2018, 06:00
Has liked: 0 time
Been liked: 0 time
FAF User Name: SentientPlant

Re: FAF Password Reset: Not recieving Email

Postby joebopie » 31 Jul 2018, 07:36

well I'm getting a similar problem. it says my login and PW is wrong but when I try to reset the PW it says Email sent but I don't get an email(not in spam).
I even tried to register and its say there is already an account with that Email. so I'm totally stuck.
could just be a server thing.
joebopie
 
Posts: 2
Joined: 31 Jul 2018, 06:49
Has liked: 0 time
Been liked: 0 time
FAF User Name: joebopie

Re: FAF Password Reset: Not recieving Email

Postby SentientPlant » 31 Jul 2018, 07:56

Yeah that's essentially the same, there's no email to complete the forgot password process.
SentientPlant
 
Posts: 2
Joined: 31 Jul 2018, 06:00
Has liked: 0 time
Been liked: 0 time
FAF User Name: SentientPlant

Re: FAF Password Reset: Not recieving Email

Postby Geosearchef » 31 Jul 2018, 09:40

Try again now.
Developer, currently working on ICE adapter, Java Client (downlords's client), java api/server.
User avatar
Geosearchef
Avatar-of-War
 
Posts: 92
Joined: 18 Oct 2013, 14:08
Location: Germany
Has liked: 1 time
Been liked: 23 times
FAF User Name: Geosearchef

Re: FAF Password Reset: Not recieving Email

Postby Wing » 01 Oct 2018, 18:01

Hi there,

i have the same problem.

Fixed. Created a new account. Seems like the old one got deleted.
Wing
Wing
 
Posts: 1
Joined: 01 Oct 2018, 17:31
Has liked: 0 time
Been liked: 0 time
FAF User Name: LeapFrog

Re: FAF Password Reset: Not recieving Email

Postby C-Star » 10 Oct 2018, 11:55

Whatever you did, could you do the same for me please? :) I didn't recieve an email either. Thx!
C-Star
Crusader
 
Posts: 31
Joined: 20 Oct 2013, 10:41
Has liked: 0 time
Been liked: 5 times
FAF User Name: C-Star

Re: FAF Password Reset: Not recieving Email

Postby Geosearchef » 10 Oct 2018, 12:22

There was an issue on the server that was fixed (in July). Nothing to do with your problem. Please check your spam folder, according to our server logs, the message was sent. Please pm/ping me if the problem persists (preferably on discord).
Developer, currently working on ICE adapter, Java Client (downlords's client), java api/server.
User avatar
Geosearchef
Avatar-of-War
 
Posts: 92
Joined: 18 Oct 2013, 14:08
Location: Germany
Has liked: 1 time
Been liked: 23 times
FAF User Name: Geosearchef


Return to Tech Support

Who is online

Users browsing this forum: Mirci and 1 guest