So I was asked to provide a proper answer.
My answer to morax's post therefore is : bollocks.
Of course the game would be more attractive if the UI was improved, if features entirely worked. No one can dispute that.
What I do dispute is the idea that people have to be
You have to really be die-hard passionate
To play the game. Thousands of people play the game every month in casual games, mostly uncommunicative with anyone they don't play with. This is exactly the same as people who play "competitively" - people play the game at a higher level, they don't generally associate with the people that are , for example, average 500 rated.
Ignoring these people as you don't interact with them in any meaningful way doesn't mean they don't exist.