Game freezes as i move the mouse [SOLVED]

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

Moderator: PhilipJFry

Game freezes as i move the mouse

Postby KrustyMK » 21 Jul 2020, 14:48

Menu or ingame
When in the menu area the background animations and music freeze whilst moving the mouse.
In a game all animation and music freeze whilst moving the mouse.

Its a new windows 10 64bit install, just Steam, Origin and a couple of games installed.
Tried just basic SupCom FA, then FAF and all exhibit the same behaviour
Tried running in windows7 compatibility, same.

win10 64bit pro
i5 3470
GTX 1070
16Gig
1TB SSD

All drivers updated

Anyone able to help me play this game?
Thanks
KrustyMK
 
Posts: 7
Joined: 21 Jul 2020, 14:33
Has liked: 0 time
Been liked: 0 time
FAF User Name: KrustyMK

Re: Game freezes as i move the mouse

Postby Sprouto » 21 Jul 2020, 17:30

Sound - make sure your sound hardware is set to Stereo. Surround sound can cause this - and - frequent random crashing.
Sprouto
Priest
 
Posts: 366
Joined: 08 Sep 2012, 05:40
Has liked: 54 times
Been liked: 74 times
FAF User Name: Sprouto

Re: Game freezes as i move the mouse

Postby KrustyMK » 21 Jul 2020, 18:43

yh i checked that, also tried disabling the sound(the realtec motherboard and the nvidia sound) via device manager
KrustyMK
 
Posts: 7
Joined: 21 Jul 2020, 14:33
Has liked: 0 time
Been liked: 0 time
FAF User Name: KrustyMK

Re: Game freezes as i move the mouse

Postby Sprouto » 21 Jul 2020, 20:01

Hmm...ok...it's not a sound hardware issue. Something is hammering your CPU then.
Sprouto
Priest
 
Posts: 366
Joined: 08 Sep 2012, 05:40
Has liked: 54 times
Been liked: 74 times
FAF User Name: Sprouto

Re: Game freezes as i move the mouse

Postby KrustyMK » 21 Jul 2020, 20:19

Ive got NFS most wanted and Project cars2 installed and both fine, its pretty much a brand new install.
On supcom i dont even have to start a game, just in the start game menu everything freezes, background/music when i move the mouse. Its specific to this game alone.

I was just going to try and capture some of whats going on and hit the 'windows+G' keys to screen capture and the mouse freezing went away for a while.. started a game and the stuttering went away, brought the game capture thing back up and it went away again... how weird is that?!
KrustyMK
 
Posts: 7
Joined: 21 Jul 2020, 14:33
Has liked: 0 time
Been liked: 0 time
FAF User Name: KrustyMK

Re: Game freezes as i move the mouse

Postby Uveso » 21 Jul 2020, 22:17

You said it's a fresh win installation,

Did you install DirectX9c ?

Also, please post your game.log.
If you need more information, read the link above.

(i mean the link after the red text "Read this before posting here:")
User avatar
Uveso
Supreme Commander
 
Posts: 1788
Joined: 11 Dec 2015, 20:56
Location: Germany
Has liked: 70 times
Been liked: 291 times
FAF User Name: Uveso

Re: Game freezes as i move the mouse

Postby KrustyMK » 22 Jul 2020, 09:11

No i didnt install DX9c, ill do that now then if the problem persists ill add the game log.
This wont install on my machine, either get a 'newer version already exists' or 'you must be running win98, millenium etc'.

Can you point me to the one the works on Win10 64bit please?

Using windows xbox functions to record gameplay(was trying to capture the issue), suddenly all smooth like butter... for as long as i was recording, then within 2 minutes of stopping the recording all back to animations/music stopping whilst the mouse was being moved
Attachments
game.log
From the faf directory
(58.17 KiB) Downloaded 9 times
downlords-faf-client.log
From the faf directory
(17.92 KiB) Downloaded 4 times
KrustyMK
 
Posts: 7
Joined: 21 Jul 2020, 14:33
Has liked: 0 time
Been liked: 0 time
FAF User Name: KrustyMK

Re: Game freezes as i move the mouse

Postby KrustyMK » 23 Jul 2020, 21:17

Any help guys?
KrustyMK
 
Posts: 7
Joined: 21 Jul 2020, 14:33
Has liked: 0 time
Been liked: 0 time
FAF User Name: KrustyMK

Re: Game freezes as i move the mouse

Postby Sprouto » 23 Jul 2020, 23:43

I don't see anything in your game log, but it appears to end just as the game begins.
Sprouto
Priest
 
Posts: 366
Joined: 08 Sep 2012, 05:40
Has liked: 54 times
Been liked: 74 times
FAF User Name: Sprouto

Re: Game freezes as i move the mouse

Postby KrustyMK » 24 Jul 2020, 14:23

Yh the issue is evident in the menu as soon as the game loads up, as soon as i start a game its unplayable as everything freezes whilst i move the mouse around then kinda catches up when i stop moving it. Just stopped the game after trying to put a couple of buildings down
KrustyMK
 
Posts: 7
Joined: 21 Jul 2020, 14:33
Has liked: 0 time
Been liked: 0 time
FAF User Name: KrustyMK

Next

Return to Tech Support

Who is online

Users browsing this forum: No registered users and 1 guest