Unable to play ladder or create custom games

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

Moderator: DukeOfEarl

Unable to play ladder or create custom games

Postby Kaoticice » 13 Jan 2018, 23:43

Whenever I attempt to start up the ladder automatch system or make a custom game, it starts updating FAF, says that there was an error, and then it gives me an "Uncaught exception" window; closing and restarting FAF doesn't fix the issue.

It might help to note that I've just returned after several weeks of not playing and updated to the new client when I logged on today.

Anyway, here's the snippet from the error window:

Traceback (most recent call last):
File "src\games\hostgamewidget.py", line 68, in _launch_game
File "src\fa\check.py", line 133, in check
File "src\fa\updater.py", line 299, in run
File "src\fa\updater.py", line 571, in doUpdate
File "src\fa\updater.py", line 763, in failureDialog
Exception: Update started at 2018-01-13 13:37:11
Using appdata: C:\ProgramData\FAForever
Connected to update server at 2018-01-13 13:37:11
writeToServer(GET_FILES_TO_UPDATE, [FAF])
handleAction(LIST_FILES_TO_UP) - 324 bytes
Files to update: [ForgedAlliance.exe, init_faf.lua, init_ladder1v1.lua, GDFBinary.dll, SupComDataPath.lua, SupComDataPathFAF.lua, init_nonxt.lua]
writeToServer(UPDATE, [bin, init_nonxt.lua, 16da7063ae3309c154a2c544f559b3a9])
writeToServer(UPDATE, [bin, SupComDataPath.lua, 55ac1ef97845f2291da64b830299331e])
writeToServer(UPDATE, [bin, init_ladder1v1.lua, ea96ac9cec88af29c08556c96465acfe])
writeToServer(UPDATE, [bin, init_faf.lua, 453056145eb17db9adf48a25eb1a7fd6])
writeToServer(UPDATE, [bin, SupComDataPathFAF.lua, 962c9d1327657d77184adcf358c628f1])
writeToServer(UPDATE, [bin, ForgedAlliance.exe, d8b89bd62950a6a2086b54a2370475e4])
writeToServer(UPDATE, [bin, GDFBinary.dll, 6f57f59c2e705d7a5a02d49e3915cb26])
handleAction(UP_TO_DATE) - 56 bytes
file : init_nonxt.lua
init_nonxt.lua is up to date.
handleAction(UP_TO_DATE) - 64 bytes
file : SupComDataPath.lua
SupComDataPath.lua is up to date.
handleAction(UP_TO_DATE) - 64 bytes
file : init_ladder1v1.lua
init_ladder1v1.lua is up to date.
handleAction(UP_TO_DATE) - 52 bytes
file : init_faf.lua
init_faf.lua is up to date.
handleAction(UP_TO_DATE) - 70 bytes
file : SupComDataPathFAF.lua
SupComDataPathFAF.lua is up to date.
handleAction(UP_TO_DATE) - 64 bytes
file : ForgedAlliance.exe
ForgedAlliance.exe is up to date.
handleAction(UP_TO_DATE) - 54 bytes
file : GDFBinary.dll
GDFBinary.dll is up to date.
Updates applied successfully.
writeToServer(GET_FILES_TO_UPDATE, [FAFGAMEDATA])
handleAction(LIST_FILES_TO_UP) - 374 bytes
Files to update: [faforever.faf, effects.nx2, env.nx2, loc.nx2, lua.nx2, meshes.nx2, modules.nx2, projectiles.nx2, schook.nx2, textures.nx2, units.nx2, etc.nx2]
writeToServer(UPDATE, [gamedata, modules.nx2, 8eaeb838a8a6f2585351d50e4a20d5d9])
writeToServer(UPDATE, [gamedata, units.nx2, bdf4c1bc7b22d6dd2c59aa8816acbdce])
writeToServer(UPDATE, [gamedata, env.nx2, 1368d38815b348e252b30d49450d629e])
writeToServer(UPDATE, [gamedata, etc.nx2, fdec988ed84d4cfc5e23c27846a9dc2e])
writeToServer(UPDATE, [gamedata, meshes.nx2, e02319ccd09dc9b94d0d6b72c4b29f0b])
writeToServer(UPDATE, [gamedata, faforever.faf, 51c196294638c22071dc8ee01e55771e])
writeToServer(UPDATE, [gamedata, loc.nx2, fa3243f4d1eb4f6024621a0ab48ca3fb])
writeToServer(UPDATE, [gamedata, textures.nx2, 47f17ac1f30cbe2bd8e001deb290ab53])
writeToServer(UPDATE, [gamedata, projectiles.nx2, a45bf61ef5bab5507e660c312204d3fa])
writeToServer(UPDATE, [gamedata, lua.nx2, 849fe38a6eac1c64bc946217c29b73cc])
writeToServer(UPDATE, [gamedata, schook.nx2, 38ca68aa6701e2f7109ba94f5b162e89])
writeToServer(UPDATE, [gamedata, effects.nx2, a853502e1acccedeab17e3539ff8a3a7])
handleAction(UP_TO_DATE) - 50 bytes
file : modules.nx2
modules.nx2 is up to date.
handleAction(UP_TO_DATE) - 46 bytes
file : units.nx2
units.nx2 is up to date.
handleAction(UP_TO_DATE) - 42 bytes
file : env.nx2
env.nx2 is up to date.
handleAction(UP_TO_DATE) - 42 bytes
file : etc.nx2
etc.nx2 is up to date.
handleAction(UP_TO_DATE) - 48 bytes
file : meshes.nx2
meshes.nx2 is up to date.
handleAction(UP_TO_DATE) - 54 bytes
file : faforever.faf
faforever.faf is up to date.
handleAction(UP_TO_DATE) - 42 bytes
file : loc.nx2
loc.nx2 is up to date.
handleAction(SEND_PATCH_URL) - 248 bytes
Failed to update file :'(
handleAction(UP_TO_DATE) - 58 bytes
file : projectiles.nx2
projectiles.nx2 is up to date.
handleAction(UP_TO_DATE) - 42 bytes
file : lua.nx2
lua.nx2 is up to date.
handleAction(UP_TO_DATE) - 48 bytes
file : schook.nx2
schook.nx2 is up to date.
handleAction(UP_TO_DATE) - 50 bytes
file : effects.nx2
effects.nx2 is up to date.
TIMEOUT: Connection timed out while waiting for data.
Disconnected from server at 2018-01-13 13:37:34

Runtime info:

FAF Username: Kaoticice
FAF Version: 0.16.1-rc.3+334
FAF Environment: production
FAF Directory: C:\ProgramData\FAForever
FA Path: : d:\stuffs\steam\SteamApps\common\Supreme Commander Forged Alliance
Home Directory: C:/Users/Oak/Documents
Platform: Windows-10-10.0.15063
Uname: uname_result(system='Windows', node='DESKTOP-DED2K20', release='10', version='10.0.15063', machine='AMD64', processor='Intel64 Family 6 Model 158 Stepping 9, GenuineIntel')


Hope you can help!
Kaoticice
 
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Joined: 13 Jan 2018, 23:39
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FAF User Name: Kaoticice

Re: Unable to play ladder or create/join custom games

Postby Gorton » 15 Jan 2018, 02:44

Same issue. The game sometimes launches, but it's a black screen and when attempting to create/join custom games or play automatch it wants to download things again.

Report from client :

Spoiler: show
Traceback (most recent call last):
File "src\games\hostgamewidget.py", line 68, in _launch_game
File "src\fa\check.py", line 133, in check
File "src\fa\updater.py", line 299, in run
File "src\fa\updater.py", line 571, in doUpdate
File "src\fa\updater.py", line 763, in failureDialog
Exception: Update started at 2018-01-15 00:39:22
Using appdata: C:\ProgramData\FAForever
Connected to update server at 2018-01-15 00:39:22
writeToServer(GET_FILES_TO_UPDATE, [FAF])
handleAction(LIST_FILES_TO_UP) - 324 bytes
Files to update: [ForgedAlliance.exe, init_faf.lua, init_ladder1v1.lua, GDFBinary.dll, SupComDataPath.lua, SupComDataPathFAF.lua, init_nonxt.lua]
writeToServer(UPDATE, [bin, init_nonxt.lua, 16da7063ae3309c154a2c544f559b3a9])
writeToServer(UPDATE, [bin, ForgedAlliance.exe, d8b89bd62950a6a2086b54a2370475e4])
writeToServer(UPDATE, [bin, SupComDataPathFAF.lua, 962c9d1327657d77184adcf358c628f1])
writeToServer(UPDATE, [bin, init_faf.lua, 453056145eb17db9adf48a25eb1a7fd6])
writeToServer(UPDATE, [bin, SupComDataPath.lua, 55ac1ef97845f2291da64b830299331e])
writeToServer(UPDATE, [bin, GDFBinary.dll, 6f57f59c2e705d7a5a02d49e3915cb26])
writeToServer(UPDATE, [bin, init_ladder1v1.lua, ea96ac9cec88af29c08556c96465acfe])
handleAction(UP_TO_DATE) - 56 bytes
file : init_nonxt.lua
init_nonxt.lua is up to date.
handleAction(UP_TO_DATE) - 64 bytes
file : ForgedAlliance.exe
ForgedAlliance.exe is up to date.
handleAction(UP_TO_DATE) - 70 bytes
file : SupComDataPathFAF.lua
SupComDataPathFAF.lua is up to date.
handleAction(UP_TO_DATE) - 52 bytes
file : init_faf.lua
init_faf.lua is up to date.
handleAction(UP_TO_DATE) - 64 bytes
file : SupComDataPath.lua
SupComDataPath.lua is up to date.
handleAction(UP_TO_DATE) - 54 bytes
file : GDFBinary.dll
GDFBinary.dll is up to date.
handleAction(UP_TO_DATE) - 64 bytes
file : init_ladder1v1.lua
init_ladder1v1.lua is up to date.
Updates applied successfully.
writeToServer(GET_FILES_TO_UPDATE, [FAFGAMEDATA])
handleAction(LIST_FILES_TO_UP) - 374 bytes
Files to update: [faforever.faf, effects.nx2, env.nx2, loc.nx2, lua.nx2, meshes.nx2, modules.nx2, projectiles.nx2, schook.nx2, textures.nx2, units.nx2, etc.nx2]
writeToServer(UPDATE, [gamedata, faforever.faf, 51c196294638c22071dc8ee01e55771e])
writeToServer(UPDATE, [gamedata, env.nx2, df5af00a0a83304929b7ef031105839c])
writeToServer(UPDATE, [gamedata, lua.nx2, 1a34250dbe4de034606333c5b41bd1c4])
writeToServer(UPDATE, [gamedata, projectiles.nx2, d0d3b8322454ce9f35b2846930dfc209])
writeToServer(UPDATE, [gamedata, units.nx2, bae03b6e8f28aa674221e780b17405ff])
writeToServer(UPDATE, [gamedata, etc.nx2, fdec988ed84d4cfc5e23c27846a9dc2e])
writeToServer(UPDATE, [gamedata, loc.nx2, b5f048208579cae4211a67826f0f1acd])
writeToServer(UPDATE, [gamedata, meshes.nx2, 06efd4d2b68821ddf6a2c3c3a5cea7bb])
writeToServer(UPDATE, [gamedata, schook.nx2, 971fcd28e86cac3b3da62c93d7bd0285])
writeToServer(UPDATE, [gamedata, modules.nx2, 8eaeb838a8a6f2585351d50e4a20d5d9])
writeToServer(UPDATE, [gamedata, effects.nx2, a025db9a0e5b5cbd52da0f7f4b5a0d4f])
writeToServer(UPDATE, [gamedata, textures.nx2, f314994d6efb15bebf7e8faed0c48709])
handleAction(UP_TO_DATE) - 54 bytes
file : faforever.faf
faforever.faf is up to date.
handleAction(SEND_PATCH_URL) - 218 bytes
Failed to update file :'(
handleAction(SEND_PATCH_URL) - 218 bytes
Failed to update file :'(
handleAction(SEND_PATCH_URL) - 266 bytes
Failed to update file :'(
handleAction(SEND_PATCH_URL) - 230 bytes
Failed to update file :'(
handleAction(UP_TO_DATE) - 42 bytes
file : etc.nx2
etc.nx2 is up to date.
handleAction(SEND_PATCH_URL) - 218 bytes
Failed to update file :'(
handleAction(SEND_PATCH_URL) - 236 bytes
Failed to update file :'(
handleAction(SEND_PATCH_URL) - 236 bytes
Failed to update file :'(
handleAction(UP_TO_DATE) - 50 bytes
file : modules.nx2
modules.nx2 is up to date.
handleAction(SEND_PATCH_URL) - 242 bytes
Failed to update file :'(
handleAction(UP_TO_DATE) - 52 bytes
file : textures.nx2
textures.nx2 is up to date.
TIMEOUT: Connection timed out while waiting for data.
Disconnected from server at 2018-01-15 00:39:59

Runtime info:

FAF Username: Gorton
FAF Version: 0.16.1-rc.3+334
FAF Environment: production
FAF Directory: C:\ProgramData\FAForever
FA Path: : C:\Program Files (x86)\Steam\steamapps\common\supreme commander forged alliance
Home Directory: C:/Users/MichaelLT/Documents
Platform: Windows-8.1-6.3.9600
Uname: uname_result(system='Windows', node='Michael', release='8.1', version='6.3.9600', machine='AMD64', processor='Intel64 Family 6 Model 60 Stepping 3, GenuineIntel')


log attached
Attachments
forever.log
(193.84 KiB) Downloaded 9 times
game.log
(165.66 KiB) Downloaded 11 times
"who is this guy, he didnt play gpg or what?" - RA_ZLO

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Re: Unable to play ladder or create custom games

Postby PhilipJFry » 15 Jan 2018, 22:22

disable ipv6 on your network adapter and try again
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Re: Unable to play ladder or create custom games

Postby Wesmania » 15 Jan 2018, 22:32

Alternatively, try clearing game files.

(The legacy updater is a pile of garbage long overdue for an overhaul :( )
FAF python client dev. You client misbehaves? Pester me.
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