Frequent technical problems (with solutions!)

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

Moderator: DukeOfEarl

Frequent technical problems (with solutions!)

Postby DukeOfEarl » 04 Feb 2017, 14:12

Welcome to frequent technical problems FAQ. Most problems are easy to fix.

Last update: Mar 06 2017

Read This First

If your problem isn't fixed read this before making a new post: Reporting Technical Issues

Contents

DevOps Councillor and Maintainer of the FAF Python Client
aka Duke / OppressiveDuke / DukeOfEarl / duk3luk3 - call me Duke

Problems? Get help in the Tech Support Forum
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Re: Frequent technical problems (with solutions!)

Postby DukeOfEarl » 06 Mar 2017, 17:38

Client Issues


Cannot host / Client exception message
  • Try deleting game data: Use Options - Clear - Game files.

Auto-Login doesn't work
  • Make sure both Remember Me on Login screen and Options - Settings - Automatic Login are enabled.

Client update doesn't work
  • The update progress dialog may not show up for some people. Just wait for it to finish and it will launch the installer.
  • Download the update directly from the Github Releases

Installer fails to install / uninstall / reinstall Client
  • Error message: "The older version of Forged Alliance Forever cannot be removed" or "The configuration data for this product is corrupt."
  • In general, issues with the installer are caused by corruption of the installation or the Windows installation database - please use Google to search for solutions.

Download of client or game update stops after partially downloading
  • This is almost certainly antivirus. Disable your antivirus or make an exception for the FAF Client.

"Errno 13" / "Error 5" / "Permission Denied" error while downloading updates
  • This usually means the user that is currently running FAF does not have access to files in the FAForever ProgramData folder, i.e. a file was created using while running FAF as a different user or as Administrator. There are several ways to fix this:
  • This can also be caused by antivirus software.
    • Disable antivirus software and/or whitelist FAForever.


What's New/Mod Vault/Map Vault doesn't work
  • Error message: "Map not downloadable."/"ERR_CONNECTION_RESET"
    • Disable IPv6 on your local network adapter.
      Spoiler: show
      Settings -> Network & Internet -> Change Adapter Options -> Right Click on your Adapter -> Properties
      Image

      • This Issue should be solved. If you still have issues with downloading content due to IPv6 then please make a new thread about the problem with logs etc.
    DevOps Councillor and Maintainer of the FAF Python Client
    aka Duke / OppressiveDuke / DukeOfEarl / duk3luk3 - call me Duke

    Problems? Get help in the Tech Support Forum
    Have I fixed your problems? You can support me on Patreon and LiberaPay!
    User avatar
    DukeOfEarl
    Councillor - DevOps
     
    Posts: 206
    Joined: 17 Apr 2013, 14:31
    Has liked: 12 times
    Been liked: 18 times
    FAF User Name: OppressiveDuke

    Re: Frequent technical problems (with solutions!)

    Postby DukeOfEarl » 06 Mar 2017, 17:39

    Ingame Issues

    Errors when trying to launch FA
    • With this error in FA Crash Report: "Unable to create Direct 3D"
      • Ensure you do not run FAF Client in Full-Screen mode.

    Game crashes
    There are many reasons for game crashes, and FAF cannot fix most of them. This is because the supreme commander engine is not under our control. But there are some common issues that have solutions.
    • With this error in log: "warning: SND: XACT3DApply failed."
      • Disable surround sound in Windows sound options, use stereo instead.
    • Caused by Hard Drive location of FA install
      • Sometimes FA doesn't like where it's installed. Try to install it to a different hard drive (partition). See more info here

    Sound issues
    • Most of the sounds get played only once OR you can hear all the sounds when zoomed out OR there are no sounds at all.

    Cannot host / Client exception message
    • Try deleting game data: Use Options - Clear - Game files.
    DevOps Councillor and Maintainer of the FAF Python Client
    aka Duke / OppressiveDuke / DukeOfEarl / duk3luk3 - call me Duke

    Problems? Get help in the Tech Support Forum
    Have I fixed your problems? You can support me on Patreon and LiberaPay!
    User avatar
    DukeOfEarl
    Councillor - DevOps
     
    Posts: 206
    Joined: 17 Apr 2013, 14:31
    Has liked: 12 times
    Been liked: 18 times
    FAF User Name: OppressiveDuke

    Re: Frequent technical problems (with solutions!)

    Postby DukeOfEarl » 06 Mar 2017, 17:42

    Account Issues

    Cannot receive e-mail from FAF

    FAF sends all emails via the Mandrill service. Mandrill takes care of trying to optimise emails so they show up in your inbox, but this cannot always be guaranteed.

    • FAF E-Mail may end up in your spam folder
      • Check your spam and trash email folders. If you find e-mail from FAF there, make sure to mark them as not spam.

    • Whitelist E-Mail from FAF

    • Do not use app.faforever.com for FAF account actions
      • app.faforever.com is deprecated, do not use any of its account modification functions.

    Cannot validate FAF Account

    • Validation link doesn't work and/or causes Error 500
      • Make sure you copy the whole link out of the e-mail
      • This error is now fixed, please make a forum post if you get this error after clicking a validation link

    Cannot link FAF Account to Steam

    • Error! You do not appear to own Supreme Commander Forged Alliance on Steam.
      • Set your Steam profile and games list to public to allow the API to check for the game. Log out and in on the FAF Website before trying to link again.
    DevOps Councillor and Maintainer of the FAF Python Client
    aka Duke / OppressiveDuke / DukeOfEarl / duk3luk3 - call me Duke

    Problems? Get help in the Tech Support Forum
    Have I fixed your problems? You can support me on Patreon and LiberaPay!
    User avatar
    DukeOfEarl
    Councillor - DevOps
     
    Posts: 206
    Joined: 17 Apr 2013, 14:31
    Has liked: 12 times
    Been liked: 18 times
    FAF User Name: OppressiveDuke


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